risk

Making Sense of Sense-Making

If ever you thought disconnect and dysfunction don’t happen in your organization, I invite you to read this post by my colleague and guest writer, Geoff Marlow. By Geoff Marlow, on Substack                                       15 Jan 2023 “The one who knows he is confused is not that confused.” — Zhuangzi ¹ In organisational life, lots of attention and …

Making Sense of Sense-Making Read More »

Timing a Sabbatical

Does it seem like a crazy time to take a sabbatical?  I’ve just returned from a 3-month break. Glad to be back and ready to see new clients! Why take a sabbatical when it should be all hands on deck? My focus is on keeping the business thriving, considering the likelihood of a savage recession. Achieving …

Timing a Sabbatical Read More »

The Customer is Always Right

  The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each …

The Customer is Always Right Read More »

Scroll to Top