Problem Solving

You Can’t Fix What You Can’t See

Most leadership teams have more information than ever. The real issue is whether they have the full picture before deciding what needs to be fixed. This series is a practical exploration of learning, not as theory, but as lived observation and experience of how leaders read, design, and strengthen the organizations they are responsible for. …

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The Long Hallway of Change

We’re not “going through a rough patch” anymore. We’re living in a long hallway. That hallway is what anthropologists call a liminal space: you’ve left the old room, the new one isn’t ready, and you’re standing in the dust and noise of renovation, wondering whether the floor will hold. In business, these grey spaces are …

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Woman who is burned out

Solving the Habituation Problem

Moving Forward with Awareness and Intent A culture evolved from ‘the way things are’ is more destructive than one that revolves around ‘this is the way we do things’. What do you think?   It’s time for straight talk about the damaging effect of what is known as ‘habituation’. In other words, it’s a phenomenon …

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The Keystone Business System

To capture the significance of a keystone, let’s first put it in perspective. A keystone in architecture is a central, wedge-shaped stone designed to support the weight of the arch. It distributes the forces acting upon it. When a load is applied to the arch, such as the weight of the structure, the arch exerts …

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