The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each …
At the outset of the Industrial Revolution, known as the Age of Mass Production, Frederick Taylor published “The Principles of Scientific Management.” In 1909 (113 years ago) the six principles aimed to optimize and simplify jobs to increase productivity. This held true in manufacturing and labour-intensive work environments at least until 1946. Following this came …
I’m prompted to write this because of an article I was reading earlier. The following paragraph jumped out at me like it was an affront to all rational thinking. This was written by Sir Walter Layton, Economist and Editor of ‘The Economist’ who wrote in 1933. “This is due to the now almost universal recognition of …
On the Edge of a Shift in Decision and Risk Paradigms Read More »
