The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each
The Customer is Always Right Read More »
At the outset of the Industrial Revolution, known as the Age of Mass Production, Frederick Taylor published “The Principles of Scientific Management.” In 1909 (113 years ago) the six principles aimed to optimize and simplify jobs to increase productivity. This held true in manufacturing and labour-intensive work environments at least until 1946. Following this came
Taking Control and Responsibility for Burnout Read More »
I’m prompted to write this because of an article I was reading earlier. The following paragraph jumped out at me like it was an affront to all rational thinking. This was written by Sir Walter Layton, Economist and Editor of ‘The Economist’ who wrote in 1933. “This is due to the now almost universal recognition of
On the Edge of a Shift in Decision and Risk Paradigms Read More »
During the past few weeks, I’m getting an average of 4 surveys a week. That is a lot of surveys. One, in particular, caught my attention like none other. I won’t name the source other than to say it was regarding a recognized organization. The theme of the survey was ‘Being of Service’ and ‘Receiving Value’. OK
Collaboration is labelled as the new model of work for the future. I sure hope not. To date, it has not proven to reduce the strain, stress, burnout, and burden of overwhelm – in fact it may have created a new cultural monster. When you read this, it won’t be Thursday. I felt so strongly
Collaboration is a Drain on Human Vitality Read More »
