Some would say that risks have changed dramatically over the past decade or more. While the risks may have changed, what hasn’t is the practice of how risks are managed. What I witnessed as ‘risk management’ in the early 1990s is much the same today, though much is touted about the value added that comes …
I spoke at a business gathering recently and had a chance to meet an individual on the Board of a large organization. This person has been on more than a dozen public company boards during the past 50 years. I later learned she’s been listening to management complain about issues that haven’t changed in five decades. …
The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each …
At the outset of the Industrial Revolution, known as the Age of Mass Production, Frederick Taylor published “The Principles of Scientific Management.” In 1909 (113 years ago) the six principles aimed to optimize and simplify jobs to increase productivity. This held true in manufacturing and labour-intensive work environments at least until 1946. Following this came …
