failure

Timing a Sabbatical

Does it seem like a crazy time to take a sabbatical? I’ve just returned from a 3-month break. Glad to be back and ready to see new clients! Why take a sabbatical when it should be all hands on deck? My focus is on keeping the business thriving, considering the likelihood of a savage recession. Achieving

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The Customer is Always Right

The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each

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