Substantial evidence indicates that stress and burnout are significant factors affecting productivity. You already know this! So then, what causes all that stress and burnout? Did you know that 86% of employees have experienced moderate to extreme stress in the past year, primarily from work? This is according to Headspace, in their recently published Workforce …
This year, we hit a milestone in our business – celebrating 30 years – of serving customers across different sectors on three continents. It’s an opportunity to reflect on what we have been asked more often than anything else as we engage with clients. We have been asked one question more often than any other …
One of the best ways to serve my clients is for both of us to be on the same page right from the start. Today I’m thinking of terms and phrases that two people can interpret or understand very differently. When such a disconnect between the advisor/coach and a client happens, it doesn’t usually end …
The Meaning of “The Gap Between Strategy and Execution” Read More »
Does it seem like a crazy time to take a sabbatical? I’ve just returned from a 3-month break. Glad to be back and ready to see new clients! Why take a sabbatical when it should be all hands on deck? My focus is on keeping the business thriving, considering the likelihood of a savage recession. Achieving …
The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each …
