business

Effectiveness first - then assess the efficiency level to achieve your ultimate level of productivity.

Which would you rather achieve: Effectiveness or Efficiency

Since the dawn of the first Industrial Revolution (1760-1814), businesses have struggled to achieve a balance between profitability, growth, efficiency, and effectiveness.  Actually, the struggle lies with aligning the resources and evolving the capabilities to meet the ever-changing needs resulting from the economic shifts. Now in the ongoing Fourth Industrial Revolution, more than 260 years …

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Business Alignment

Connect the dots!! What’s the first thing that pops into your head when you hear that?  Perhaps you see a series of dots connected by lines that zigzag across a page. Do you see any gaps between the dots and the lines? An executive, Dennis, in a medium-sized diversified business, was asked “How do you …

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The Customer is Always Right

  The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each …

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