The Connection to Productivity

Substantial evidence indicates that stress and burnout are significant factors affecting productivity. You already know this!  So then, what causes all that stress and burnout? Did you know that 86% of employees have experienced moderate to extreme stress in the past year, primarily from work?  This is according to Headspace, in their recently published Workforce …

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The Customer is Always Right

  The following quote captured my attention this morning. It was in an article in Strategy + Business. “For me, if a client makes a complaint, I go bonkers—and the client is always right. My people can provide 150 justifications, but they will be overruled by the client’s point of view. This needs to be ingrained in each …

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