Short-Cutting Process Breeds the Next Corporate Scandal When leaders trumpet results and dismiss the “plumbing” that produces them, the organization’s moral compass drifts, controls erode, and risk snowballs, often invisibly, until the inevitable blow‑up. When former Wells Fargo CEO John Stumpf told U.S. senators, “I care about outcomes, not process,” he meant to sound decisive. Instead, he …
The playbook that repositions risk from overhead to advantage Risk used to sit on the expense line, something you paid lawyers and auditors to keep at bay. That worldview is crumbling. Supply‑chain shocks now surface in earnings calls, cyber incidents erase years of brand equity overnight, and regulators are rewriting the playbook faster than boards …
What are we really doing while we wait to “notch a point,” and does the point even matter? From ledgers to Balanced Scorecards Score-keeping has been a part of commerce since the days of clay tablets, but the modern business “scorecard” traces its roots to the early 1990s, when Robert Kaplan and David Norton published …
A Business Thriller About the Capacity Cliff Picture a night highway outside the city: headlights white‑knuckle the asphalt, engines humming at the red line. For a mile or two, the traffic feels exhilarating, pure speed, no brake lights. Then someone taps the pedal. One wobble becomes a ripple, the ripple becomes gridlock, and suddenly the …
When 100% Efficiency Turns Into 0% Effectiveness Read More »
